Key Account Manager

DV Strategic Development, headquartered in Kragujevac, is a company that combines expertise and innovation in the field of software development and Web3 applications. Our mission is to support companies, individuals and startups in their digital transformation through modern, scalable and efficient solutions. With a team of experienced professionals, we provide advanced digital solutions that enable adaptation to contemporary challenges, provide competitive advantage and enable long-term growth in a dynamic digital environment. Regardless of size or industry, our clients can count on solutions that improve their business success.

We are looking for a motivated Key account manager to join our team.

Key responsibility:

• Responsible for managing key clients and maintaining long-term business relationships with them.
• Collaborating with internal teams (technical support, marketing team, project managers) to ensure compliance with client requirements.
• Negotiating with clients on new terms, improvements and additional services that can improve their IT ecosystem or marketing activities.
• Monitoring the status of leads, active offers and other business opportunities.
• Developing and implementing strategies to improve user experience, increase ROI through marketing campaigns or optimize IT systems according to client needs.
• Analyzing data and making recommendations for improvements in further developing client business.
• Oreparing and negotiating new contracts or renewing existing contracts with key clients, including scope of services, prices and deadlines.
• Defining goals for the team and monitoring their progress in achieving goals with clients.
• Identifying new business opportunities with clients, including plans for integrating new technologies or expanding marketing services.
• Understanding market trends and competition in the IT and marketing industry, as well as presenting these insights to clients for further business optimization.
• Traveling to other countries where business partners are located.
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Qualifications:

• Communication skills
• Flexibility
• English language native (US-English is advantage)
• More than three years of relevant work experience
• Problem solving skills
• Team spirit

What we offer:

• Opportunity for professional and career development
• Work in a stimulating environment with the possibility of influencing the growth and success of the company