Operations Assistant

Are you looking to start your career in travel?

***Note: Due to timezone requirements, we are only accepting candidates based in Europe.

***Note: Cover letters written with AI won't be considered!

Leatherback Travel might be a fit.

Adventure travel isn’t just a fun industry to work in - it is also exploding in growth and one of the most exciting places to be.

Leatherback Travel is an Australian group of fast-growing adventure travel brands. It is made up of Patch Adventures - running since 2019 - Magnificent Rail, Camino Women, and Fencox Travel.

Our goal is to create the best journeys that travellers will ever go on and deliver the most memorable adventures in our customers’ lives. As a team, we have decades of combined travel industry experience, and our customers love the trips we design. Our guests go to all sorts of unusual and unique places with great support and communication from Leatherback Travel's Customer Service Team.

‍The future for Leatherback Travel is huge. We are not just launching new brands; we are doing it with a purpose. We don't want to just take our customers to the best places… We want to build and create new experiences to share with the world. Our goal is to build walking trails, hiking lodges (why not?) and create completely new travel routes in places that are unexplored and unappreciated.

Our team works remotely and right now consists of around 40+ people, who are all excited about their work. We are passionate about delivering world-class experiences and delivering the absolute best trips. We have the best marketing, and give people the best customer service.

‍About the Role

Right now, our company is achieving success and receiving many booking enquiries, which is why we are looking for our next Operations Assistant.

Because of you, our trips will run like clockwork and be amazing experiences for our Guests.

Within this role, you will:

• Efficiently process customer payments within our internal system
• Assist in the updating and maintenance of our internal systems and platforms
• Liaise with suppliers to manage ad hoc changes to trips and confirm answers to questions
• Review the validity of guests' information, including passports, visas, and insurance details.
• Input guest information accurately into our internal systems to maintain up-to-date records.
• Organise and maintain guest information databases with high attention to detail.
• Organise and send relevant client information to our suppliers to ensure perfect trips.
• Participate in regular team meetings to discuss updates, share feedback, and brainstorm solutions to challenges.
• Once you join our team, full-time training will last for a month, and it will consist of training sessions for 1-2 hours each day and self-guided SOP reviews. However, from very early on, you will also be contributing real work to the team and adding value, starting with simple tasks and growing in difficulty. The company will provide you with a monthly budget of $50 per month ($600 per year) to spend on online courses related to your role.
• Reference: k2083Qo4aCUvdEP3YkMmjP_0cLX2ObA9KN3rylOV82o.

‍About You

To excel in this role, you need to have:

• Experience in some operational roles and tasks, e.g., customer support, administration, EA/VA/Ops Assistant, etc.
• Excellent attention to detail
• Ability to follow through with procedures and instructions
• Highly diligent work attitude and ability to manage a list of to-dos and prioritise workflow
• Strong ability to learn new software systems; you are tech-savvy
• Ability to handle data entry and double-check information
• Ability to maintain consistent focus

Bonus points for:

• You have travel industry experience, especially in a back office function.

When applying for this position, you will be required to write a cover letter. Please make sure you write a detailed cover letter addressing the criteria and explaining why you think you're the right fit for the role. We do read every letter, so if you’re interested, this is a great way to stand out.

Benefits

What's in it for you?

• $1300* USD per month
• Full-time and fully remote role ~ 40h per week
• Flexible working hours with availability to start at 6 AM at Central European and Eastern European Time zones. This role would include weekend coverage. You would need to be on-call Saturday and Sunday every two weeks. Additional pay is provided for weekend coverage.
• Long-term and stable opportunity to work with a fast-growing company and a supportive team
• Training budget of $600 AUD per year
• Annual travel credits are to be used on travel with the company. One free trip per year (up to $4,200 AUD in value, flights not included)
• Four weeks of paid holidays per year (ie, 33 days)
• Uncapped potential to grow in the role and an increase in salary, depending on performance
• The opportunities are endless to build the dream role for you. Those with the aptitude and desire will have the ability to grow into management or senior IC (individual contributor) positions.
• Candidates who are enthusiastic to grow will receive support to develop themselves. In addition to our training budget, those who wish to do so can learn new tools and systems and become advanced users of platforms such as Airtable.

*Just so you know, this is a gross salary, and you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

‍How to Apply

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out. Also, make sure you write a detailed cover letter addressing the requirements and the criteria for this position.