Operations Associate

For our partner Virect, a U.S.-based healthcare IT company, we are looking for an Operations Associate to join their growing team.

Our partner has been delivering custom software solutions to the U.S. healthcare market for over 25 years. As demand for healthcare IT services continues to grow, we are expanding the team in Belgrade to strengthen internal operations and support ongoing business activities while further deepening our presence in the U.S. market.

About the Role

For our office in New Belgrade, we are looking for an Operations Associate who will ensure that internal operations run smoothly, reliably, and consistently. You’ll support people operations, manage day-to-day operational tasks, and help improve processes through structure, organization, and follow-through.

This is a fully on-site, execution-focused role requiring daily office presence. You’re a proactive self-starter who enjoys detail-oriented work, takes initiative independently, and is motivated by owning and improving operational processes.

Key Responsibilities

• Own and execute day-to-day operations across people operations and office/internal processes.
• Support the employee lifecycle (onboarding, documentation, coordination) and provide HR operations support.
• Maintain accurate records, documentation, and operational workflows, and help develop and improve procedures.
• Act as a reliable operational point of contact for internal teams.
• Independently organize tasks, priorities, and follow-ups.
• Provide day-to-day operational and administrative support to the CEO and managers, responding to team needs as they arise.
• Actively use modern tools, including AI, to improve efficiency and organization
• Proactively identify operational gaps and propose practical improvements.
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Key Requirements

• 1–3 years of hands-on experience in operations, people operations, or office administration within international and hybrid teams.
• Fluency in English, both written and spoken.
• Hands-on experience with Google Workspace. Experience with project management tools (e.g., Jira) and CRM systems is a plus.
• Solid understanding of operational and administrative activities that support team execution.
• Comfort with routine, structure, and detail-oriented work.
• Strong organizational skills and ability to manage multiple tasks independently.
• Proactive mindset, taking initiative rather than waiting for instructions.
• Openness to learning and adopting new tools and ways of working.
• Practical, execution-focused approach to work.

What we Offer

• Full-time employment contract.
• On-site, team-oriented work environment.
• Private health insurance.
• Continuous learning and development support, combining modern tools (including AI), learning resources, and hands-on growth opportunities.

Recruitment Process

• Initial video call with the recruiting agency.
• Final interview with the Head of Operations.