Product Operations Specialist

We are currently seeking an experienced and proactive Product Operations Specialist to join our team in support of our US-based partner company, Stacker. Stacker is a content distribution platform that connects brands and publishers, creating new ways to reach audiences through engaging content. As a trusted network, Stacker powers a unique ecosystem where branded stories are distributed and featured across leading news outlets worldwide.

As a Product Operations Specialist, you will be part of the Product team and the first line of triage for internal technical issues related to platforms, investigating and resolving support requests across the company’s internal systems. You will also own and continuously improve workflows, automations, and tools like ClickUp, partnering with cross-functional teams to make internal operations more efficient and scalable.

Responsibilities:

• Be the first line of triage when clients and employees submit tickets detailing issues with the Client Portal, ClickUp, APIs, Content Management System or other internal platforms
• Investigate and respond to technical support requests within SLAs; diagnose issues, problem solve when possible, and escalate bugs to appropriate Stacker teams as needed
• Communicate with users about known issues, fixes, timelines, and workarounds
• Create and manage workflow improvement related tickets for the development team to tackle
• Ongoing ownership and maintenance of ClickUp and its integrations, including making updates and troubleshooting issues
• Be the subject matter expert for ClickUp best practices within the team
• Consistently identify opportunities for improving product and content production related workflows
• In conjunction with team leads across Editorial, Distribution and Product, drive projects of all sizes, including workflow updates, setting up workflows and automations, creating trainings and documentation, and adjusting integrations between systems
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Qualifications:

• 3+ years of experience in technical support, operations, workflow operations or a similar role, ideally within Media
• Proficiency in ClickUp (preferred) or similar CRM systems such as Asana, Jira, Monday.com
• Proficient in Microsoft Office and Google Suite  
• Highly organized with excellent attention to detail
• Experience crafting technical requirements and working alongside technical teams (IT, developers, etc.) to implement systems changes
• Excellent spoken and written English communication skills
• Previous experience with workflow automation tools such as Zapier or Make.com - plus
• Prior experience working in a Content Management System and Customer Relationship Management Systems (Hubspot, Salesforce) - plus

We offer:

• Full-time, remote work
• Working hours: Monday to Friday, starting from 1pm CET
• Private Health Insurance from day 1
• Timely and organized performance reviews

If this seems like the right job for you, we invite you to submit your resume in English. Please keep in mind that resumes in other languages might not be considered.