Revenue Operations Analyst

M Plus Serbia d.o.o.

Beograd | Hibrid , Prikaži adresu

24.06.2025.

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WE'RE HIRING!

Revenue Operations Analyst

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Are you ready to be the link between Sales, Customers, and Operations? Join us as a Revenue Operations Analyst, where you will play a key role in supporting our account teams, resolving customer issues, and ensuring smooth operational and billing processes. If you are detail-oriented, proactive, and thrive in a fast-paced, international environment - this could be the opportunity for you. *Main duties:* Managing day-to-day customer account needs related to product returns, product questions, and general business operations Handling inquiries and concerns about invoices, and coordinating with Accounts Receivable on collections and aged invoices Identifying and resolving billing issues, customer disputes, and contract discrepancies through asset, entitlement, and contract audits Communicating directly with customer leadership and internal sales teams to address operational issues and explore business opportunities Supporting account retention and customer satisfaction efforts through consistent, solutions-driven service Collaborating with cross-functional teams to ensure accurate service and product delivery Participating in continuous improvement efforts and operational process updates Reference: ljaIum7ALHqztNBrqjT3X-89whNsh4oWoWJDcrjNlio. *What we expect from you:* Minimum High School diploma 1-3 years of related experience Fluency in English Strong problem-solving skills Strong knowledge of order and production policies and practices Attention to detail, analytical skills Advanced Excel skills Familiarity with custom pricing, order entry, and product solutions *What you will get from us:* A hybrid model of work Monday to Friday (9 am - 5 pm shift) Opportunity to develop skills through training Work in a large, international team Advancement opportunities/Career development If you want to give yourself a try in the new role, apply and join us! Note: Only shortlisted candidates will be contacted. Best of luck!

M Plus Serbia

Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…

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Iskustva zaposlenih

"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo

Beneficije

Obuke, konferencije
Edukacija, profesionalni razvoj
Zabavni sadržaj
Kompanijski popusti
Porodica i roditeljstvo
Nagrade, bonusi, pokloni
Timska druženja
Zdravlje

Main duties:

What we expect from you:

What you will get from us: