Sales Business Analyst

Founded in 1862, Julius Meinl is one of the oldest coffee roasters in the world and an iconic Vienna coffee house brand. Dedication to quality has been a family trademark for five generations, and today, our coffees and teas help create meaningful moments across the globe. The doors of Viennese coffee house culture are open to everyone. We invite you to join us!

For our team in Serbia we are seeking a:

SALES BUSINESS ANALYST

ABOUT THE POSITION

We are looking for an analytically-oriented person with a sales mindset who will serve as a bridge between our sales team and controlling. This is not just a desk job - this is a position where your analyses directly impact business results and where you communicate daily with the entire sales team.

You will be working with the HoReCa channel (hotels, restaurants, cafes) for coffee and other products sales, where dynamics are high and every client has their own story.

WHAT YOU WILL DO

Sales Analysis & Performance Management:

• Monthly analysis of sales performance and detection of deviations from plan
• Sales projections (YTG)
• Preparation of budget and quarterly forecasts related to Sales
• Early warning alerts for risky clients and potential lost customers
• DSO analysis and monitoring of receivables collection
• Monitoring investment/CAPEX realization and ROI analysis
• Calculation and monitoring of average price trends by region/product
• Analysis of customer base productivity and sales channel profitability
• Creating ad hoc analytical reports for management
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Sales Support & Communication:

• Daily communication with sales team regarding operational matters
• Verification of customers, conditions, discounts and coffee blends
• Preparation of data for Sales meetings

Projects & Team Leadership:

• Leading a team of 1-2 Sales Administration Specialists
• Coordination with Sales, Controlling, IT and Accounting
• Participation in operational projects and process optimization
• Leading S4 Meinl (SAP Hana) implementation related to Sales Support

WE ARE LOOKING FOR SOMEONE WHO

Education and Experience:

• Has a Bachelor's degree or higher (preferably in Economics, Business, FON or technical faculties with a focus on analytics and business)
• Has a minimum of 3 years of experience in Sales Operations, Sales Controlling, Sales Support or similar positions
• Has leadership experience (minimum 1-2 years of team management or lead position)
• STRONG ADVANTAGE: Experience in FMCG, HoReCa or B2B sales

Technical Skills:

• Masters advanced Excel skills (pivot tables, lookup functions, advanced formulas)
• Excellent English language skills (written and spoken - minimum B2 level)
• Knowledge of SAP systems - Strong advantage
• Familiar with Power BI, Tableau or similar BI tools (preferred)
• SQL basics - ability to extract data from database (preferred)

Competencies and Qualities:

• Analytical mindset - ability to interpret data and extract insights
• Excellent communication skills - can translate numbers into a story understandable to everyone
• Understands sales processes and KPIs - we're not looking for an accountant but a business partner
• Proactive - doesn't wait for instructions but seeks problems and solutions
• Organized - can work on multiple projects simultaneously

IDEAL CANDIDATE PROFILE

We are looking for someone who combines an analytical mindset with a practical, results-oriented approach. The ideal candidate is someone who:

• "Sees both the forest and the trees" - capable of noticing details in data while connecting everything into the big picture
• "The Investigator" - digs deeper into data, asks additional questions and loves to discover the 'why' behind the numbers, never giving up until reaching the root cause of a problem or opportunity
• "Speaks both languages" - understands financial numbers as well as sales processes, can convey insights in a way that's understandable to all parties
• "Early warning system" - naturally oriented towards predicting problems rather than solving existing ones
• "Business partner" - doesn't view themselves as just a support function but as an active partner to the sales team
• "Process enthusiast" - constantly seeking ways to simplify and improve existing processes
• "Hands-on leader" - leads the team by example and remains operationally involved

WHAT WE OFFER YOU:

• Becoming part of a dynamic, passionate, international team within a family business (1.000 employees in 21 subsidiaries)
• A strategic position with direct impact on company results
• Continuous professional development
• Close collaboration with top management and direct insight into strategic decisions
• Opportunity to shape processes and implement innovations
• Rewarding success and personal efforts
• Ability to advance in a flexible and fast-growing organization
• …and of course, lots of great quality coffee and tea all day long and other benefits!

If you recognize yourself in this description and are excited about the opportunity to directly impact sales results through data and analysis, we want to meet you!

We value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. This job advertisement is aimed at all people equally, regardless of age, skin colour, religion, gender, sexual orientation or origin.