Senior Logistics Operations Specialist

ennovationHUB is a fast-growing international e-commerce group operating in the home & living category, with a strong focus on furniture. From our hubs in Belgrade, London, and Barcelona, we serve customers across the UK, North America, EU, and APAC.

As we scale toward €100m+ annual revenue by 2026, logistics execution becomes a decisive competitive advantage. Speed, accuracy, and reliability are not “nice to have” - they directly define the customer experience. This role exists to bring structure, clarity, and ownership to an inherently complex logistics environment.

We are hiring Senior Logistics Operations Specialists to take full execution ownership of our logistics and fulfilment operations. This is a hands-on, detail-critical role. It is not about strategy decks or high-level coordination - it’s about making sure things are done correctly, on time, and consistently, across multiple warehouses, couriers, and markets. You will report directly to the Head of Operations Manager and play a central role in ensuring logistics supports - rather than undermines - customer trust.

Why this role matters

Logistics is one of the most operationally intense parts of our business:

• Many moving parts
• Multiple warehouses and partners
• Tight timelines
• Zero room for avoidable errors
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Our success depends on someone who thrives in complexity, brings order to chaos, and treats execution quality as non-negotiable.

What you will own

As Senior Logistics Operations Specialist, you will be responsible for:

• Owning on-time shipment execution across markets, ensuring orders are correctly prepared, optimised, shipped, and delivered
• Preparing, reviewing, and validating shipping lists and order documentation
• Creating, documenting, and continuously improving logistics protocols
• Ensuring processes are followed consistently by internal teams and external partners
• Actively monitoring daily operations to identify risks, delays, or inaccuracies before they escalate
• Tracking execution, and following up until completion
• Managing and validating stock levels and inventory accuracy across multiple locations
• Reviewing and validating supplier, courier, and partner invoices
• Maintaining tight cost control, flagging deviations and identifying savings opportunities
• Coordinating customs documentation for non-EU shipments
• Acting as a primary point of contact with warehouses, couriers, and logistics partners
• Working closely with customer service to ensure logistics execution supports a strong customer experience
• Using AI tools and automation to improve planning, reporting, forecasting, and issue detection

What you will not be doing

To be clear, this role is not: Passive coordination without ownership; Firefighting without root-cause fixes or “Just forwarding emails” between teams. You are expected to own outcomes, not just activities.

Job requirements

• Highly detail-oriented and execution-focused
• Comfortable working in high-intensity, fast-moving environments
• Calm, structured, and decisive under pressure
• Proactive in spotting and fixing problems early

Requirements

• 2+ years of hands-on experience in logistics, fulfilment, or operations
• Practical experience managing shipments, warehouses, or logistics partners
• Strong organisational and planning skills
• Good numerical skills and comfort working with spreadsheets (Excel / Google Sheets)
• Strong written and spoken English
• Ability to adapt quickly to new tools, systems, and processes
• Comfortable using AI tools to improve operational efficiency (not as a shortcut, but as support)
• A bachelor’s degree is a plus, but not required.

Working model

• Based in Belgrade
• In-office Monday to Thursday with the option to work Remote Fridays

We believe close collaboration is essential for operational roles, especially in a scaling environment.

Why join ennovationHUB

• A senior, trusted role with real operational ownership
• Direct impact on customer experience and business performance
• Clear opportunities for professional growth and progression
• Modern office in downtown Belgrade with:
• Standing desks
• Summer garden
• Game room
• Great coffee, energy drinks, and a collaborative team culture
• Competitive compensation aligned with responsibility and experience
• A truly international working environment

In our culture in ennovationHUB we value:

• Accountability
• Precision
• Ownership
• Respect for process
• Continuous improvement

We welcome people from diverse backgrounds and experiences - what matters most is doing the work well and taking responsibility for outcomes.