Service Design Analyst II

M Plus Serbia d.o.o.

Beograd

18.07.2025.

ugovor puno radno vreme 1. smena online intervju za posao

WE'RE HIRING!

Service Design Analyst II

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are looking for a motivated and detail-oriented individual to join our international team in a junior-level role focused on system implementation and operational support. This position offers a unique opportunity to work on cross-functional projects, gain hands-on experience with global tools and processes, and contribute to continuous business improvement. Main duties: The main responsibility is to support the rollout of the Enterprise Management Project Tool across various Transaction Services teams, including coordinators, specialists, project managers, and supporting departments such as Oracle ES, ECM, Escalations, and Service Planning Responsible for specific unit testing and unit test case and data creation efforts and coordination/support with the testing teams Responsible for capturing and documenting user requirements Creation of tickets to report system bugs and track to successful resolution Work closely with other members of the team to implement a multi-functional business solution Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer Reference: 7PbpLNFcmKTrOb-JcBZUQL3gkbSNskhAAEj78w2PAlU. *What we expect from you:* Minimum High school diploma Fluency in English Proficiency in Microsoft Office applications Data and information visualization tools (Power BI, Tableau) Data languages (SQL and NoSQL) Atlassian Jira Systems analysis Analytical and critical thinking Communication and presentation skills *What you will get from us:* Monday - Friday position, 10 AM to 6 PM shift Modern, well-equipped office environment in the heart of New Belgrade business district Opportunity to work in a diverse, international team and build your professional network Structured onboarding and paid training to help you develop new skills Exposure to global business processes and systems Supportive work culture focused on learning and growth If you want to give yourself a try in the new role, apply with your CV in English and join us! Only shortlisted candidates will be contacted. Good luck!

M Plus Serbia

Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…

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Iskustva zaposlenih

"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
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Beneficije

Obuke, konferencije
Edukacija, profesionalni razvoj
Zabavni sadržaj
Kompanijski popusti
Porodica i roditeljstvo
Nagrade, bonusi, pokloni
Timska druženja
Zdravlje

Main duties:

What we expect from you:

What you will get from us: