Hyperoptic Ltd

Hyperoptic Ltd

New jobs

Telesales Executive


deadline 08.12.2020.

Customer Service Subject Matter Expert


deadline 08.12.2020.

Business Acceptance Analyst


deadline 04.12.2020.

Delivery Coordinator


deadline 01.12.2020.


About us

Hyperoptic is the UK’s hyperfast broadband provider. The company offers broadband speeds 14x faster than the UK average, and is proudly setting a new fibre ‘gold standard’ with hyperfast speed, reliability and customer service. 
Hyperoptic works with property owners, developers and professionals, designing and installing dedicated fibre infrastructure to new buildings and existing developments. Its services are currently available to consumers and businesses in 43 cities and towns across the UK. 
Founded in 2011, the company has been ranked in The Sunday Times ‘Tech Track' 100 fastest growing technology companies for four years running, have been named ‘Best Superfast Broadband' provider for six years in a row at the ISPA Awards, and were proud to win ‘Best Customer Service’ and ‘Best Business ISP’ in 2019. 
For more information go to www.hyperoptic.com. 

Why us?

We go beyond the expected

Going beyond the expected is a mindset – a clear purpose that sits at the heart of everything we do. It encourages us to keep pushing and going that little bit further. It drives the high standards we’re proud of. It means seeking the best solutions and stretching ourselves so we go beyond our targets and goals – for our customers, the business and ourselves.
Katarina, Customer Support:
‘’ I have to mention a time when customer service had an unusually high backlog from all of the calls, tickets, and tasks that were coming our way from our customers. I talked to the other team leaders and the CS team, and we agreed to completely abandon all of our meetings and schedules, pull up our sleeves, sit down with the team and help clear up the backlog. During the course of one week, we responded to almost 500 emails together, which helped immensely with the backlog. We improved customer experience, and in the end we really showed that we were there for the team and that as a team, we can do anything together. ‘’
Dan, Fibre Infrastructure:
‘’ I worked with one lead engineer in particular, Trevor, who on a daily basis would go the extra mile without question. He takes pride in his work and would stay until the job was done to a T. Working with Trevor brushed off on me because I could see that being focused on what needs to get done and on doing it right every single day means you don’t necessarily have to put your back out to do something to a great standard. When Trevor was promoted to a coaching role, I spoke with my OTMs and my co-workers, and we agreed that it’d be a good opportunity for me to lead the team to gain knowledge of the network and build leadership skills. I found myself in the deep end but took the opportunity with both hands and focused on getting things done the right way. That got me to where I am now, as a lead engineer with my own team. ‘’

Our employees

Dragana Šujak,
​CRO & Web Manager

I joined Hyperoptic in August 2016, when there was only one office and around 70 employees. The moment I arrived at my first interview, I realized that this is exactly the place I want to work- and here I am, still happy - 3 years, 3 months later. Now we are over 350 people in three offices in Belgrade and it’s amazing to see how our company has been growing and developing. I’ve started as a Webmaster within Marketing team and early this year I’ve changed my role to Conversion Rate Optimization & Web Manager within Digital team. I’m responsible for website optimization and improvement. The team spirit, work atmosphere and conditions are great, so I can warmly recommend Hyperoptic as a company to work for.

Nataša Goga, ​
​Permit Coordinator

I have been a part of Hyperoptic Team past year and a half. I started this journey as a StreetWorks Permit Coordinator within Fibre Infrastructure Department. This was very exciting and completely new job role in our market, not approached before. It was a challenge and great opportunity to be the pioneer for English StreetWorks legislation in Serbia. Hyperoptic gave me the chance to learn and develop new skills and to gain knowledge about UK Telecommunication Industry. Different departments in the company are collaborating closely in order to deliver the best service! I feel that I am in an environment where additional trainings are always welcomed and supported and that I have ability to develop my career more and more…

Aleksandar Šotić,
​Device/Network Engineer

Hi there,
My name is Aleksandar and I'm a part of a Network CPE team.
In telecommunications, customer-premises equipment or customer-provided equipment (CPE) is any terminal and associated equipment located at a subscriber's premises and connected with a carrier's telecommunication circuit at the demarcation point. CPE generally refers to devices such as telephones, routers, home networking adapters, and Internet access gateways that enable consumers to access providers' communication services and distribute them in a residence or enterprise with a local area network (LAN). Within the CPE team, I'm responsible for the maintenance and management of CPE. This requires a lot of commitment, to set our customer's experience to the best level of quality. In addition, to be the best company in the UK market,  Hyperotic is an amazing employer! Organizational culture, personal development, and my colleagues make me feel appreciated and thrilled for every new challenge - and it's been like that since day 1 I've joined the company!


What we offer to our employees



Hyperoptic Ltd

Puškinova 17, Beograd, SRBIJA



+381 11 265 26 62