Agent rezervacija

Hotel Metropol was originally opened in 1957 and is considered one of the most luxurious hotels in the Balkans, which during its existence has hosted numerous Belgrade doyens, cultural elite and famous foreign guests. Today, the Metropol Palace hotel belongs to the Luxury Collection brand, which is part of the world-famous hotel group Marriott International Inc. and operates according to international standards.

We nare looking for: Reservations agent

Place of employment: Belgrade

Job description:

The employee in this position is in charge of entering clients in the reservation system as well as for prompt and accurate sending of answers to all inquiries related to hotel capacities.

Basic duties:

*The booking officer responds to calls and booking requests efficiently and professionally.
*Makes reservations, cancels reservations, provides information on prices, hotel services, services and special promotions.
*Good knowledge of the reservation system used by the Hotel.
*Responsible for receiving reservations and entering them into the computer system.
*Responds to requests for prices, amenities and room position.
*He works with the sales department on reservations and entering corporate prices.
*Activates the "manual system" reservation in case of failure of the electronic system.
*It is constantly up to date with the functioning of the telephone and reservation system.
*Accepts all "special" requests of guests in a professional way.
*It forwards advance payments and manages the balance of deposits in an orderly manner.
*Completes documentation according to the order and specifications.
*Attends departmental meetings.
*He attends trainings in order to improve the knowledge and thus the business of the company.
*Fluent in English

The management and employees of the Metropol Palace Hotel are dedicated to preserving the unique tradition of this hotel and providing absolute comfort to our guests. We highly value the abilities and knowledge of our employees and we strive for our team members to work in a pleasant atmosphere and to progress on a personal and professional level with economic security, which is key to long-term success of the whole team, achieving common results and hotel business.

***Only biographies received in English will be considered.