The Ultimate Darkness Retreat: WITHIN
Who are we?
WITHIN is truly the ultimate darkness retreat, unlike any other. Our darkness cabins were custom designed to achieve the best therapeutic effects, whilst also meeting the highest standards of safety, luxury and comfort. Guests participate in a comprehensive preparation program, to maximize the results of the darkness experience. This includes advanced meditation, breath-work, cold-exposure, sound healing, reflexology and other therapies, all delivered by renowned experts. Our retreat counsellors take care of our guests every need throughout their stay, including by delivering gourmet food prepared especially for them.
CLIENT RELATIONS SPECIALIST
Role in the organization:
We are looking for a Client Relations Specialist who will be responsible for taking care of interested Clients approaching our organization based on Google Ads, Social Media Ads and PR activities of WITHIN. Moreover, it is building and maintaining positive relationships and building awareness of our Darkness Retreat throughout Social Media. We are particularly seeking for candidates who have strong communication skills, empathy, and experience in participating in Social Media groups, chats, and threads. Such experience shall be aimed on building Client’s engagement and getting new potential client leads as well. If you are someone who values human interaction, have proven experience in Sales and would like to work in a friendly environment, we welcome you to apply. Check below for what we offer and what we expect for this position.
Our requirements
- Experience in sales and client relationship management (min. 3 years)
- Proven track record in building engagement and lead generation via Facebook Groups, Instagram, Instagram Threads
- Successful track record in phone Sales (audio and video calls)
- Ability to communicate effectively verbally and in writing
- Empathy and understanding of client’s needs
- Passion to promote retreats aimed on self-inquiry in silence and darkness as well as meditation, breath-work, cold-exposure, sound healing, reflexology and other natural therapies (we will teach you/deepen your knowledge or practice in this area)
- Willingness to help potential clients choose the suitable retreat program
- Ability to problem-solve and make decisions
- Resilience to stress and ability to work in a dynamic environment
- Proficiency in office software
- High organization and time management skills
- Availability and flexibility at work
- Attention to details
- Ability to work in a team
- Fluent in English (C1/C2 preferable)
- Knowledge of German is an advantage (especially on sales communication level)
- Ideal candidates shall be on their own spiritual path and have practical understanding of mindfulness, compassion and forgiveness
Your responsibilities
- Building and maintaining relationships with clients
- Client service, responding to inquiries and providing information
- Client acquisition on Facebook Groups, Instagram, Instagram Threads
- Daily service of CRM and follow-up on Leads provided by our Social Media
- Monitoring client satisfaction metrics
- Analysis of client needs and expectations
- Collaboration with Marketing Team
- Preparing reports and analyses related to sales and client acquisition
- Implementing strategies for building client relationships (via Social Media)
What we offer:
- Salary ranging from 1800-3500 EUR gross per month
- B2B
- Remote work (visiting WITHIN once a month/once a quarter)
- Flexible working hours
- Training package and support in professional development
- Working in international environment
WITHIN POLSKA
The Ultimate Darkness Retreat: WITHIN Who are we? WITHIN is truly the ultimate darkness retreat, unlike any other. Our darkness cabins were custom designed to achieve the best therapeutic effects, whilst also meeting the highest standards of safety, luxury and comfort. Guests participate in a comprehensive preparation program, to maximize the results of the darkness experience. This includes advanced meditation, breath-work, cold-exposure, sound healing, reflexology and other therapies, all delivered…