Referrizer is not only a proudly agile SaaS company but a place where you can explore your full potential. It is a company that is driven by innovation, passion, excitement, and achievements. A place where teamwork is everything, and constant learning and change are mandatory. Here your contribution is appreciated and ideas welcomed.
If you are looking for a place where you will work with hundreds (and thousands) of businesses, helping them grow and succeed, a place that will bring you pride and satisfaction, then this position is for you.
We are a result-oriented company where each individual pushes forward toward mutual success. You will not be looked at as an employee but rather as a partner in success.
Are you energetic, positive, committed, ready to learn, and have what it takes to be a great contributor to the success of our clients? We would be thrilled to have you on our team.
As a Customer Success Specialist, your job is very simple: Bring our customers the results they expect when they join Referrizer.
You are on the front line, the troops in the trenches, the one who our clients say “has my back.” You will be the face of Referrizer to our customers, coordinating and executing alongside them to bring them success with our platform.
Your primary responsibilities include: preparing new accounts prior to account kick-off calls, understanding client’s problems and needs, building a customized strategy to bring them success, leading clients from sales to success with our platform, and consistently building more rapport, deeper relationships, and continued success for our clients over the entire course of their time with Referrizer.
You will also be responsible for: handling refund and cancellation requests, aiming to delight customers, reducing churn, and making the entire Referrizer experience a perfect one.
- Handling account kick-off preparation
- Act as client ambassador within the organization, ensuring they get the results they are seeking
- Leading account kick-off calls with clients, understanding their problems and needs, building the solutions required, and helping them to understand our platform
- Maintain an ongoing and proactive relationship with clients, acting as their “guy on the inside” who ensures they are successful with Referrizer
- Ongoing boost and account update/retention calls to clients
- Refund and cancellation requests (churn reduction as the goal)
- Upsell Referrizer services
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Assisting from time to time the support team on chat and phone
Customer Success Specialist objectives include:
- Sustaining business growth and profitability by maximizing value for our clients
- Analyzing customer data to improve customer experience
- Holding product demonstrations for customers
What are we looking for?
- We are looking for people with proficient English skills, written and spoken, who feel confident working with our U.S. clients
- This is a work-from-home position. No need to travel to work and back andwaste your time and energy in busy traffic. Enjoy the comfort of your own desk. All you need is a computer, fast internet and a quiet place to work
- Since we work with U.S. clients, it is necessary to be able to work within their time zones
We are hiring for working hours of 9 am - 5 pm EST and from 1 pm - 9 pm EST (Eastern Standard Time), Monday to Friday.
Enjoy working from home, with a great team and helping awesome clients who appreciate your skills and time.
Bonus points that will get you hired:
- You have marketing & sales experience
- You have lived in the U.S. or Canada
- Native or near-native English competency
- English school graduate
- You are familiar with the SAAS industry
What will we do for you?
- Provide training, support, fun and a lot of learning (paid!)
- Give you the opportunity to explore your creativity every day
- Improve your marketing knowledge
- Flexible working hours and time off
Incredible compensation that includes:
- Competitive Salary
- Financial Freedom: You can qualify for a significant amount of company stocks
- Awesome Fun Team Building
- Free Vacation Destinations (Tara, Zlatibor, Fruske Terme…)
- Rapid Career Progression
- Training / Conferences
We would love to know your story and get to know you better!
Employment Type: Full-time
Referrizer is the #1 referral marketing agency in the USA, dedicated to implementing Advanced Marketing Automation to Local Businesses across the world. We are a fast-growing Agile company with headquarters in Miami FL, founded in 2013, with a strong and dedicated team of 80 people, around the globe (US, Serbia, Bosnia, Croatia, Philippines, Mexico, Canada, South Africa and others) and growing, serving over 14000 clients worldwide. We spend every day continuously enhancing thousands of local businesses,…Više o poslodavcu