CUSTOMER AND BUSINESS DEVELOPMENT PARTNER 
FOR ROCHE DIAGNOSTICS

Maternity Leave Coverage for 12 months

At Roche, we believe it is critical to deliver medical solutions now – even as we develop innovations for the future. We are passionate about transforming patients’ lives and we are fearless in both decision and action. And we believe that good business means a better world.

That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

Purpose

As a Customer and Business Development Partner at Roche you will be responsible for strategically promoting company's comprehensive solutions through designated sales channels, establishing and nurturing partnerships with existing and new clients, and ensuring high-quality diagnostics for patients. This role plays a crucial part in market insights, creating business action plans, managing sales performance, and collaborating with multidisciplinary teams to drive business growth and adapt strategies based on client and market feedback.

Responsibilities:

• Plan and implement all scope of activities related to the implementation of the Company's strategy for the promotion of Roche's comprehensive solutions via assigned sales channel(s);
• Establish, maintain and develop partnerships with existing key clients/ partners/ providers of the Company, as well as search and establish relations with new potential ones via assigned sales channel(s);
• Define needs of key customers/ partners and find ways how to help them in the most efficient way, using Roche solutions, in order to enable high quality diagnostics for patients;
• Provide market’s, partners’ and clients’ feedback to inform tactics adaptation and strategy defining to the management team and create Business action plans in collaboration with colleagues from other departments;
• Prepares and submits monthly reports to the immediate supervisor on the scope of work performed, focusing on accomplishments and proposals for permanent improvement;
• Responsible for P&L on the level of assigned sales channels and customers;
• Assess the market potential, prospect and segment the market;
• Prepare the key selling visit – One Roche Solution: collaborate with other relevant roles to define unique selling points, key messages and offer; organize and perform customers’ visits as a SPOC and/or in collaboration with cross-functional team;
• Identify, create appropriate business plans, develop and typically close new business opportunities; manage the preparation of the offers towards the customers;
• Create demand for the organization’s products and services by raising their profile with customers, especially in the competitors’ accounts; promote and sell a portfolio of products and/or services and solutions directly to new customers;
• Timely and accurately reporting input into REXIS (prepare account plan – including competition data, updates based on customer visits, opportunities management linked to account plan);
• Lead the project and coach the customer team to reach their goal with the tangible outcomes and cost-benefit analysis;
• Create a shared vision with the team and help them with change management implementation;
• Actively participate in allocated squads (multidisciplinary business team with a common goal) mainly with the aim to gather customer insights and market data, contribute to strategic plan development, define general approach for new clients & regularly revise the approach;
• Responsible for achievement of planned sales from new customers;
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Requirements & Qualifications

• University degree in Medicine, Pharmacy, Biochemistry or similar;
• Experience in Marketing, Sales and Commercial at least 3 years;
• Understanding of the diagnostic field and specifics of business set-up in each of business models used;
• Understanding of the healthcare system and the path to its transformation in Serbia, Montenegro and North Macedonia;
• Understanding of business environment, economics & financials in healthcare sector;
• Readiness to travel abroad;
• Fluent English language skills;
• Excellent Project Management skills;
• You are self-motivated, passionate about the job with developed customer centricity skills;
• You are open-minded, dedicated to make a difference and open to constant development.

Should you answer the above challenges and requirements with YES then this is the right position for you!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity..

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.

Roche is an Equal Opportunity Employer.