Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Windows Support Technician (Remote)

Touch Support, Inc.

Remote

27.11.2020.

ugovor puno radno vreme 1, 2. i 3. smena dostupno osobama sa invaliditetom

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe.

To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!

Responsibilities and goals you’ll own:

A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls.

Common requests you may be solving on a daily basis are:

  • Troubleshooting technical and software issues with virtual workstations and end-user's local devices (printers, scanners, desktop, or other)
  • Adjustments, configuration, and maintenance on already existing Windows server environment, Exchange and Office365
  • Setup, installing and configuring client email, data transfer, user account maintenance and software installation remotely

Requirements

Basic requirements for all the candidates:

  • Excellent communication skills in the English language, as Touch Support exclusively provides support in English
  • Candidates need to be ready to lend a helping hand or pass on their knowledge as they grow with the company.
  • Previous experience responding to customers via telephone, live chat
  • Basic knowledge of Windows desktop operating systems

Bonus points go for:

  • Understanding of Active Directory, DNS, DHCP, LAN/WAN, and basic networking
  • Experience with Office 365 and G Suite
  • Advanced Windows Client OS troubleshooting - Windows XP/7/8/10
  • Basic Windows Server Administration
  • Terminal Services / Remote Desktop Services

Please submit your application in English. Applications submitted in any other language will not be considered. 

    Touch Support, Inc.

    • Sjedinjene Američke Države, , 6257 North McCormick Blvd, Suite A – 231
    Više o poslodavcu

    Podelite oglas

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?