Checkout & Payment Manager (Menadžer/ka odeljenja blagajni)

Join our team as

Checkout & Payment Manager (Menadžer/ka odeljenja blagajni) at IKEA Belgrade Store

Why we will love you:

We’re on the lookout for an inspiring leader who’s passionate about creating great customer experiences at the checkout. As our Checkout & Payment Manager at IKEA Belgrade store, you’ll make sure everything runs smoothly at the cash line - from leading and developing your team to making the payment experience easy and efficient for our customers. If you enjoy working with people, solving problems on the go, and bringing energy to everyday tasks, this might just be the role for you.

You also bring:

• At least 5 years of relevant experience and a minimum of 1 year in a leadership role.
• Ideally, previous retail working experience and an interest in improving the checkout and payment journey.
• A customer-friendly attitude - polite, approachable, and solution-oriented.
• Strong organizational and analytical skills, including staff planning and workflow management.
• Confidence in ensuring compliance with policies and procedures.
• Good knowledge of Microsoft Office tools.
• Fluency in both written and spoken Serbian and English.
• An energetic, flexible mindset - you thrive on dynamic days and shifting priorities.
• Reference: aPOQeNsLX2TnYiptDc6PKO97Vyx3TlVrPduJ2qIbeAw.

Your day-to-day responsibilities:

• Lead the Checkout & Payment team and collaborate with key stakeholders to ensure customer-focused culture creates a rewarding customer experience.
• Lead, coach and develop a competent, high performing Checkout & Payment team, including best practices, processes, and methods. Be present and hands-on on the shop floor, supporting your team during peak times.
• Ensure operational excellence in daily operations in order to enhance the Check Out Services/Cash Office Area experience.
• Support a customer-focused culture throughout the complete unit and ensure an overall shopping experience.
• Lead the Checkout and Payment assignment, strategy implementation, and manage its performance.
• Set, analyze and ensure performance standards are met; corrective actions are implemented and sustained to ensure an excellent customer checkout and payments experience.
• Contribute to the creation and operational implementation of the local Customer Relations action plan.
• Maintain relations with external and internal partners, e.g. cash in transit company.
• Secure customer insights and competitor analysis are used to identify initiatives and continuously improve the checkout and payment experience.

Why working at IKEA is so much more than a job: 

We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:  

• A place where you can be yourself – We believe in togetherness and teamwork. Your ideas matter, and you’ll grow in a culture that inspires and empowers. 
• We care about your health – Private medical subscription and life insurance, because your well-being comes first. 
• Good food, good support – Meal and transport allowance, fresh meals at work, and free coffee, juices, and fruit. 
• Time to relax – A holiday voucher every year to enjoy your well-earned break. 
• Your effort matters – Salary increases based on performance and a One IKEA Bonus to reward our shared success. 
• A home makeover? – Enjoy special discounts on all IKEA products. 
• Support when you need it – 24/7 access to experts for personal, emotional, legal, or financial advice. 
• Grow with us – Learning opportunities and career paths that let you explore new roles – even in a new country! 

Apply now!

We offer a full-time and permanent position. In this role you will report to the Customer Relations Manager, and you will be located in the Belgrade Store.

We are looking forward to receiving your application (in English).