CRM Sales and Service Functional Consultant
Robert Bosch d.o.o.
Beograd, Omladinskih brigada 90E
24.04.2025.
You will work with Power Tools Business units:
- Training on SAP Sales and Service Cloud solution so you become able to provide support to Product Owner, CRM Capability Experts and C4C Team in general
- Providing support for both Sales and Service module to end users from Countries and Regions applying Support Concept
- Collaborating with various departments and business roles to support the implementation process of Sales and Service Cloud
- Creating, maintaining and improving existing SAP C4C Training documentation
- Organizing and delivering trainings to SAP C4C end-users
- Providing support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing)
- Cooperating with technical department during implementation of technical requirements and bug fixing processes
- Assisting in the creation of documents for business/technical requirements
- Testing SAP Sales and Service solution and document bugs
- Managing manual and automated data imports into the system
- Documenting processes and interfaces
- Performing data quality check
- Relevant university degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT
- Minimum of 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
- Proven experience in CRM solution implementation is a must
- Background in support processes is a must
- Excellent presentation skills is a must
- Familiarity with Agile methodology
- Working knowledge of JIRA or similar tracking tool
- Advanced Excel skills
- Willingness to work in a global & virtual team setting
- Strong communication skills, analytical mindset, and eagerness to learn new concepts
- Fluency in English
- Willingness to travel
- Passion for working with the latest technologies
- Proactive mindset and adaptability to new development environments
- Self-driven approach with a sense of ownership for tasks and projects
- Natural team collaborator who gives and receives feedback openly
- Ability to think outside the box and explore creative approaches to challenges
About Bosch: Do you want to shape beneficial technologies with your ideas? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. As part of Bosch Power Tools, you will help set global standards with innovative products for craft, industry, home, and garden. We drive digital transformation, supporting our partners in developing digital offerings and boosting online sales. We focus on creating a consistent web brand image, managing media, developing platforms, and harmonizing IT systems. We also manage major IT investments to help our business units grow efficiently and successfully. Welcome to Bosch.
If you have any questions, you can contact us.
Bosch Srbija
Bosch Grupa Grupa Bosch je vodeći dobavljač tehnologija i usluga. Zapošljava oko 421.000 saradnika širom sveta (od 31. decembra 2022. godine). Grupa Bosch sastoji se od firme Robert Bosch GmbH i oko 470 filijala i regionalnih društava u oko 60 zemalja. Delatnost kompanije podeljena je u četiri poslovna sektora: Mobility Solutions, Industrial Technology, Consumer Goods, i Energy and Building Technology. Strateški cilj Bosch grupe je da otkriva tehnologije za povezan život i da poboljšava kvalitet…
Iskustva zaposlenih
"Na kojoj poziciji radiš i šta sve tvoja pozicija obuhvata? Trenutno sam na praktikantskoj poziciji Supply and Demand Planner Intern. Moj posao se najviše zasniva na podršci ostalim planerima i kontaktu ... " Pročitajte celo iskustvo
Beneficije
- Edukacija, profesionalni razvoj
- Organizovan prevoz
- Obezbeđen parking
- Zdravlje
- Nagrade, bonusi, pokloni
- Hrana i piće
- Timska druženja
- Fleksibilno radno vreme
- Obuke, konferencije
- Sport i rekreacija