IT Support Technician

dnata is one of the world’s largest air services providers. As part of the Emirates Group, dnata ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

We are looking for motivated, hardworking career seekers, who are up for the challenge.

IT Support Technician

You will provide hands-on and remote support to our staff in Belgrade, ensuring the teams can perform their tasks without interruption.

Job Responsibilities:

• Providing hardware maintenance, documentation, tracking and assistance with hardware deployment
• Utilizing Software Centre and other means for the efficient deployment and management of software applications across internal systems
• Troubleshooting and resolve software-related issues, ensuring minimal disruption to daily operations
• Diagnosing and resolving hardware and software problems for internal users
• Assisting in cabling and networking tasks, ensuring the integrity and performance of our network infrastructure
• Supporting server room maintenance activities, including rack installations and cable management
• Providing hardware maintenance, documentation, tracking and assistance with hardware deployment
• Ensuring high productivity and minimal work interruption by resolving level 1 issues in the shortest time period and escalating to other departments on-need basis
• Participate in network engineering projects
• Participate in procurement and logistics
• Handing out new or replacement equipment
• Adhere to company regulatory requirements such as data protection, data privacy etc.
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Job Requirements:

• Previous experience in IT support
• Minimum High school education degree
• Fluency in English language
• Strong computer literacy (Windows OS)
• Good understanding of system and network engineering
• Excellent communication skills
• Strong attention to detail & accountability
• Readiness to come in during the weekends or nights, if there is a P1 incident interrupting operations
• Right to live and work in Serbia

Bonus points for:

• Experience working with network equipment (configuration changes, server backups)
• Experience with ticketing systems

We are offering:

• A permanent contract with a six-month probationary period
• Competitive salary
• Private medical insurance
• Competitive annual leave policy
• 40-hour work week
• Dynamic, warm, and friendly work environment

Please note that only short-listed candidates will be contacted.