Travel Consultant - German language

Emirates Holidays is dnata Travel brand, part of the Emirates Group with headquarters in Dubai. Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates.

Emirates Holidays have a strong and successful presence in the UK, Germany, and various other core source markets, where they offer exceptional holiday experiences. We have a unique opportunity for talented, ambitious and customer driven Sales & Service Travel Consultants to join our team based in Belgrade, to service customers in the UK & Germany.

Travel Consultant  - German language 

This pivotal role is all about our customers and filling our planes from the UK & Germany to our home Dubai and beyond. We are looking for people with experience, but importantly lots of enthusiasm and drive to deliver exceptional sales through service. As a Travel Consultant, you will need to be flexible, innovative and passionate and have the ability to work as part of a team and individually.

Job Responsibilities:

• Provide award winning service primarily over the phone but also via LiveChat.
• By listening to our customers, truly understanding their needs and requirements, piece together exciting holiday experiences using your experience of our destinations.
• Ensure that all forms of contact are handled quickly and with a friendly ‘can do’ attitude, whilst achieving and exceeding sales & service performance targets against key indicators.
• Challenge the status quo by working collaboratively with all departments to continually improve our customer experience.
• Using initiative, keep up to date with product changes and personal development to always be one step ahead.
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Job Requirements:

• Minimum High school education degree.
• Fluency in German and English language.
• Strong customer focus.
• Excellent communication skills.
• High computer literacy.
• Right to live and work in Serbia.
• Readiness to work in shifts, weekends included.

We are offering:

• A permanent contract with a six month probationary period.
• Competitive salary.
• Private medical insurance.
• Competitive annual leave policy.
• Fully-paid training.
• 40-hour work week.
• Dynamic, warm and friendly work environment.
• Opportunity to grow and advance within the company.
• Working from home as an option.

Please note that only short-listed candidates will be contacted.