Who are we?
Hyperoptic is the UK's hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, we're leading the way in full fiber technology. With hyperfast speeds 18x faster than the UK average, and rated excellent on Trustpilot, we're changing the way people are experiencing broadband.
Ranked in The Sunday Times ‘Tech Track' 100 fastest growing technology companies for the third year running, winners of ‘Best Superfast Broadband' provider for six years in a row at the ISPA Awards, as well as ‘Best Customer Service' and ‘Best Business ISP' in 2019.
We are looking for a Customer Support Assistant who goes beyond the expected. We believe in working smarter, together, meaning we work collaboratively to find smart solutions that balance agility and excellence. Our team stays focused by rising to the challenges of a fast-paced environment while remaining focused on what's important. Our people passionately strive for excellence by paying attention to detail and working for continuous improvement. In short, we're looking for a Customer Support Assistant who demonstrates our values. Does this sound like you?
What will you be doing?
- Providing quick and outstanding customer support through all channels
- Offer first-line assistance to customers with technical, billing, and account related queries
- Work effectively with supervisors to identify timely resolutions to customer issues
- Providing sustainable long-term customer-focused solutions to customer issues
- Maintaining clear, accurate customer records, update database records upon request
What are we looking for?
- Excellent oral and written English skills
- Communication Skills (able to maintain professional and effective communication with customers)
- Problem-solving mindset (Logical thinking)
- Multitasking, flexibility, and patience
- Team player
What happens next?
- You apply.
- We carefully review your application over a decent cup of coffee.
- We'll get back to you. Even if it's a no (at the moment).
Any questions? Drop us an email at talent@hyperoptic.com
And don't forget to keep an eye on our careers site as we're growing fast: https://careers.hyperoptic.com/
We look forward to hearing from you!
Hyperoptic Ltd
We’re Hyperoptic, and we’re building a hyperfast full fibre broadband network in the UK. Our teams are located across the UK and Belgrade, Serbia From our skilled engineers to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen. We have the ambition, the tenacity, and the talent to keep leading the way for others to follow. Going beyond the expected Whatever we’re doing – whether we’re liaising with property professionals, ... Saznajte više
Iskustva zaposlenih
"There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online to helping each other out or collaborating on ideas ... " Pročitajte celo iskustvo
Beneficije
- ADDITIONAL DAYS OFF
- HYBRID WORK MODEL
- FAMILY & PARENTHOOD
- COMPANY DISCOUNT
- TRAININGS, COURSES, CONFERENCES
- AWARDS, BONUSES, GIFTS
- PRIVATE HEALTH INSURANCE
- WORK EQUIPMENT PROVIDED
- FOOD AND DRINKS
- WELLNESS
- EDUCATION, PROFESSIONAL DEVELOPMENT