Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Oglas za posao je sačuvan...

Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?

Konkurs je istekao.


ISP Operations Process Manager


Who are we?

Hyperoptic is rolling out the largest gigabit network in the UK; more than 21 times faster than the national average. Ranked in The Sunday Times ‘Tech Track' 100 fastest growing technology companies for the second year running and recent winners of ‘Best Superfast Broadband' provider for the sixth consecutive year at the 2018 ISPA Awards.

We have big plans. This can only be achieved by growing our dedicated team to shift the boundaries of what's possible.

What will you be doing?

  • Manage the flow of the ISP “funnel”, monitoring homes signed, hyperzones, homes passed, orders, installations and activations
  • Monitor drop-off rates for each stage of the process to identify opportunities for increased customer activations / revenue generation
  • Review capacities at each stage (eg installations, router stocks, abandoned calls) to ensure the conversions are maximised
  • Identify and help teams document key business processes in each department area
  • Review opportunities for automation and improving efficiency within these processes
  • Identify & define requirements for new tools for the division, includingo CRMo Workforce Managemento Call Centre automation
  • Support ISP department key projects to ensure deadlines are met, and stakeholders are informed and / or contribute to the project success
  • Work on Voice of the Customer projects and initiatives to help improve customer experience and customer satisfaction
  • Manage the prioritisation of task lists for the division for BI, Systems and IT to be managed, shared and reviewed regularly

What are we looking for?

  • BA / MS degree or advanced degree in marketing, engineering or related field
  • Experience in running customer-focused projects
  • Strong expertise in customer data strategy, data and content management, segmentation, CRM software and tools, analytics, workflow and processes, email operations, technical infrastructure, preferably in large organisations and complex settings
  • Experience in structuring transformation and streamlining marketing operations, system integration and architecture
  • Evidence of business process improvement, where new or existing processes have been implemented increasing efficiency and/or growing revenues
  • Good analytical skills, data-driven and critical thinking
  • Commercial acumen and evidence of setting and delivering KPI's and budget
  • Project management and change management skills
  • Ability to convince, persuade and collaborate with stakeholders, third parties and senior management

We're committed to providing equal opportunities to all applicants and employees – in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.

What happens next?

  • You apply (we have tried to make it a painless exercise)
  • We carefully review your application over a decent cup of coffee
  • You will hear from us. Even if it's a no (for this role)

We like to get things done. If you feel the same, click ‘apply here'.

We weren't joking about the hyperfast growth.

We look forward to hearing from you!


Deadline for applications: 27.08.2019. 

 logo_32329 logo_27744 

Konkurs je istekao.

Najbolji proces selekcije u 2019. – IT industrija – 3. mesto
Najbolji proces selekcije u 2018. – IT industrija – 3. mesto

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca

Hyperoptic Ltd

Hyperoptic is the UK’s largest residential gigabit broadband provider.
The company offers the fastest broadband in the UK and is proudly setting a new fibre ‘gold standard’ with unmatched speed, reliability and customer service. Its hyperfast, symmetrical gigabit services are over 21x faster ... Pogledaj više.

Iskustva zaposlenih

Hi there,
My name is Aleksandar and I'm a part of a Network CPE team.
In telecommunications, customer-premises equipment or customer-provided equipment (CPE) is any terminal and associated equipment ... Pogledaj više.


  • Bowling
  • Football
  • Basketball
Više o ovoj kompaniji Ostali oglasi ove kompanije

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.