People Services Administrator (12-month contract)

About the role and the Team: 

As a People Services Administrator, you will be a part of Hyperoptic's People Services team whose focus is  administrative support for our employees. This includes inputting data to systems, producing contracts, reference letters and similar files, managing People Services team's inbox and ensuring our people files are up to date. You will work with the People Services Specialists who are the first point of contact for all people-related queries from employees and other stakeholders.

What will you be doing? 

Administration:

• Administer people processes, ensuring all relevant departments and People Team are updated
• Create and maintain all employee files
• Ensure employee data storage compliance
• Maintain data accuracy at the highest level
• Provide general administration support to the People Services
• Reference: PQ-rNOhNk-x4yOPRkeEG4O2jBBd7tDXUiZAFWNfpCcI.

People Processes:

• Assist with the key employee lifecycle processes, from onboarding, employment terms and conditions changes to offboarding
• Efficient usage of our electronic HRIS to store, manipulate and report on employee data
• Ensure all processes are completed in line with company procedures
• Ensure all work carried out is accurate

Reporting and projects:

• Provide regular and ad hoc reports from the HR system including headcount, absenteeism, salary, etc.
• Run and prepare reports for different stakeholders

Employee Queries:

• Act as a first point of contact for any employee queries and provide information or interpretation of policies or procedures
• Respond to all employee queries within the response time defined by SLA (Service Line Agreement)
• Provide an excellent customer service at all times

What we are looking for: 

• Excellent communication skills, both written and spoken (in both English and Serbian)
• Experience in a busy and dynamic office environment
• An ability to work with the highest level of confidentiality
• Good IT skills and familiarity with Microsoft packages such as Word and Excel,with some knowledge of HR Information Systems
• Previous experience in an HR admin role or HR Generalist role would be desirable

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!   Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023.  We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) . In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices.  Do you want to be a part of our next adventure? 

Going beyond the expected 

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles: 

• We work smarter, together 
• We stay focused 
• We strive for excellence 

Some of our key Benefits:

• Competitive salary 
• 25 days' paid holiday increasing each year, to a max of 35 
• Extra days off for your birthday, move house and volunteer 
• Partnership with SOS Childrens Village 
• Private medical insurance
• Travel discounts
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply 
2. We carefully review your application 
3. We'll get back to you — even if it's a no (for now)