Telesales Associate (No cold calling)

Who are we?

Hyperoptic is the UK's hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, we're leading the way in full fibre technology. Our top average wired speed (900Mbps on our hyperfast 1Gb product) is over 11x faster than the UK's average broadband speed.

We established Hyperoptic's Belgrade office in 2013, starting with only 20 Developers to support the business. As of today we are 400 people and growing super fast - once a small start-up has become a success story in Belgrade, with over 1300 employees globally.

Due to continuous expansion, Hyperoptic are hiring for a Telesales  Associate who goes beyond the expected. We believe in working smarter together, whilst our teams stay focused and people passionately strive for excellence. As Telesales Associate your mission will be to sell Hyperoptic service to residential customers. The role is responsible to receive inbound sales calls and queries, answering customer's questions, do outbound calls, respond to emails and chat on a timely manner, and signing them up for their optimal service. Does this sound like you?

About our team :

This is a team of highly competitive, reliable and openminded people. They are very target motivated since we are both operating on individual targets but also the team target as well, so it requires an equal participation from all agents. We are very proud of how everyone is contributing and striving to achieve/overachieve the same goal while working in a high pace environment with a constant flow of potential sales opportunities. We have monthly meetings where we review our work and current results, and we have a very nice rewarding program for best performers on monthly basis. Our agents are often praised for their achievements.

What will you be doing?

• Receive inbound and outbound warm sales calls and queries
• Answer and convert the email enquiries and voicemails within the agreed SLA
• Assist and convert real-time chat sales enquiries
• Uphold the company procedures and processes
• Reference: V2y9VfeB-laGvvKMMmOkt6vDFMoOT0Hz3SbVOUYqxo8.

What are we looking for?

• Experience in explaining a service or product to customers
• Experience in sales is advantage
• Sales drive is essential
• Excellent written and spoken English language skills
• Refined communication and interpersonal skills

What do we offer?

• Basic salary + excellent bonus scheme with a monthly commission opportunity
• Monthly rewards for top performers
• Two weeks of training as a standard onboarding process + constant work on your individual professional progress and development
• An amazing team culture based on nurturing a healthy sales environment where people support, encourage, and help each other

Why are we the best place for work?

We are based in three beautiful locations in Senjak with:

• Catered lunch every day
• Basketball court and table tennis
• Fresh fruit every week
• Massage on-site
• Pet-friendly office

We're committed to providing equal opportunities to all applicants and employees – in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.

What happens next?

1. You apply.
2. We carefully review your application over a decent cup of coffee.
3. We'll get back to you. Even if it's a no (at the moment).

Hyperoptic has been recognized in the top three for the Best Recruitment Process amongst Belgrade IT Companies, three years in a row.

And don't forget to keep an eye on our careers site as we're growing fast: https://careers.hyperoptic.com/

We look forward to hearing from you!