Telesales Associate

Employee Benefits and Perks:

• Competitive salary plus bonus
• 25 days' paid holiday increasing each year
• Extra day off for your birthday
• Private medical insurance
• Massages in the office
• Sweet Tuesdays
• Team sports activities
• Recruitment referral bonus
• Bring your dog to work
• Enhanced pay for new parents
• Reference: 5m4uqBNQ83nx7E2oZdtNUzJxQP32rVnIzGxz8APpXEc.

Who are we?

Hyperoptic is the UK's hyperfast broadband provider.

We offer broadband speeds 11x faster than the UK average, proudly setting a new fibre ‘gold standard' with hyperfast speed, reliability and customer service.

Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 500 people.

Whatever we're doing, going beyond the expected is the benchmark.

We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

And today we're looking for a Telesales Associate who shares these values. Does this sound like you?

Summary of key responsibilities/deliverables 

The main responsibility of the role is to sell Hyperoptic service to residential customers. The role is responsible to receive inbound sales calls and queries, answering customer's questions, do outbound calls, respond to emails and chat on a timely manner and signing them up to their optimal service. It is obligatory to talk customers through the best ways to match Hyperoptic to their personal needs.

What will you be doing?

• Receive inbound and outbound sales calls and queries
• Answer and convert the email enquiries and voicemails within agreed SLA
• Assist and convert real time chat sales enquiries
• Uphold the company procedures and processes
• Ensure excellent service standards and maintain high customer satisfaction

What are we looking for?

• High school degree and previous work experience
• Experience in explaining a service or product to customers
• Experience in sales
• Excellent written and spoken English language skills
• Communication and interpersonal skills
• Sales and negotiation skills

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)

We look forward to hearing from you.