Campaign Upsell Associate

Job title: Campaign Upsell Associate

Office location: Belgrade, hybrid work (3 days in the office, 2 days from home)

About the role and the Team:

The primary responsibility of this target-focused role is to engage with new and existing customers to enhance their contracts through upselling and cross-selling. This involves reaching out to customers via phone and ticketing to maximize the impact of various upgrade campaigns. Additionally, the role includes managing chat queries related to these campaigns. It is essential to communicate effectively with customers, ensuring successful upselling and cross-selling while prioritizing their needs.

What will you be doing?

• Engage with existing customers to renew their contract focusing on value increase, and yield company's revenue through upselling and cross-selling
• Do outbound calls during the outbound campaign to boost upsell and cross-sell opportunity
• Answer and convert the email, calls and chat about upsell renewal enquiries and voicemails within agreed SLA
• Uphold the company procedures and processes while ensuring excellent service standards and maintaining high customer satisfaction
• Take ownership of work and always look for opportunities to exceed targets
• Reference: RZwwNIDFJ7Ng98ezNwF2PPYe57DEll9n-g_QqGbDKAI.

What we are looking for:

• Experience in communicating to customers over the telephone and working in a target driven role
• Communication and interpersonal skills as well as strong sales and negotiation skills
• Individual who is focused, energetic, self-motivated and excited to work in fast-paced environment with constant change
• Excellent written and spoken English language skills

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Travel discounts
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays 

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply (please send us your CV in English)
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)